Refund Policy – Cloudorka

1. No Refunds Except for Proven Technical Faults

All sales are final. We do not offer refunds for change of mind, accidental purchases, or dissatisfaction with the content or features provided.

A refund will only be issued if:

• There is a verified technical fault in the Cloudorka platform that prevents you from accessing or using the purchased product/service as described; and
• Our support team is unable to resolve the issue within a reasonable time after you have contacted us.

2. What Qualifies as a Technical Fault?

A technical fault means a proven, reproducible problem that is directly related to our software or service. Examples include:

• You cannot log in due to a system error on our side;
• Features described on the sales page are missing or non-functional due to our platform’s error.

This does not include:

• Your internet connection or device compatibility issues;
• Learning curve or unfamiliarity with the platform;
• Failure to use the product before your subscription expires.

3. How to Request a Refund

If you believe you are eligible for a refund due to a technical fault:

1. Email us at [email protected] with:
   • Your full name and registered email address;
   • Order date and transaction ID;
   • A clear description of the issue and steps to reproduce it (screenshots or screen recordings help).
2. Our support team will investigate and attempt to resolve the issue.
3. If the issue cannot be resolved within a reasonable time, a refund will be issued using your original payment method.

4. Changes to This Policy

We may update this Refund Policy from time to time. Any updates will be posted on this page with the revised Last Updated date.

Contact Us

If you have questions about this Refund Policy, contact us:
Email: [email protected]